Refund & Cancellation Policy

This policy describes how cancellation and refunds work for Aurayne House paid reading plans. Single Full Reading ($59.99 one-time), Deep Monthly ($19.99/month), and Full Monthly ($29.99/month) are available for purchase. Deep and Full renew monthly until cancelled and can be managed through the Stripe Billing Portal. Deep Annual and Full Annual are not currently offered.

Plans covered

Single Full Reading ($59.99 one-time) — available now
Deep Monthly ($19.99/month) — recurring monthly subscription
Full Monthly ($29.99/month) — richer recurring monthly subscription

Deep Annual and Full Annual subscriptions are not currently offered. If annual plans are offered in the future, refund windows will be disclosed at checkout. Monthly plans are digital reading subscriptions. Single Full Reading is a one-time purchase and does not auto-renew. Free Preview remains free and is not a paid subscription.

Cancellation

You may cancel anytime before your next billing or renewal date to stop future renewals. Cancellation stops future charges but does not remove access immediately unless otherwise stated at checkout.

Access continues through the end of your current paid billing period (monthly or annual term) unless Aurayne House states otherwise on the live checkout page or in a written notice.

How to cancel: when paid plans are live, use the Stripe customer billing portal if available, or email support@auraynehouse.com from the email used at checkout. Include your name and the plan you wish to cancel.

Refund overview

Because readings are digital content generated and delivered electronically, refund eligibility depends on plan type and whether content has already been generated or delivered. Readings are interpretive and reflective — Aurayne House does not offer refunds because a reading did not match expectations or did not produce a particular outcome.

We may also review refund requests for duplicate charges, technical non-delivery, or payment without reading delivery when delivery should have occurred.

Monthly subscriptions (Deep Monthly, Full Monthly)

We may consider a 48-hour unused-content goodwill review after purchase. Otherwise, the current billing period is generally non-refundable once paid reading content for that period has been generated or delivered.

“Unused” subscription (goodwill review): For Deep Monthly / Full Monthly, a period is treated as unused for the optional 48-hour goodwill review only if no monthly reading issue for that billing period has been successfully generated or delivered to you. If a monthly issue for the period has been generated or delivered, the period is not unused, and the charge is generally non-refundable except for duplicate charge, technical non-delivery where delivery should have occurred, or a refund required by law. Goodwill reviews are discretionary, not automatic.

Canceling stops future renewals; it is not by itself a refund of the current period. Failed-payment states are described in our Terms.

You may cancel future renewals anytime before the next monthly billing date.

Annual subscriptions (Deep Annual / Full Annual — if offered in the future)

Deep Annual and Full Annual are not currently offered. If annual plans are offered in the future, a 7-day full refund window would apply from purchase unless checkout states otherwise. After 7 days, fees would generally not be prorated or refunded.

If offered, you may cancel future renewals anytime before the next annual renewal date and keep access through the paid annual term.

Single Full Reading (one-time)

Single Full Reading is a one-time digital purchase for one full-tier reading. It is refundable within 24 hours only if the reading has not been generated. After generation, it is generally non-refundable except for duplicate charge, technical failure, or a refund required by law.

Single Full Reading includes 14-day Deep Follow-up Access as bundled bonus access. The follow-up has no separate refund or cash value, does not auto-renew, and does not convert into subscription credit.

How to request a refund review

Contact support@auraynehouse.com with the checkout email, charge date, plan name, and a short description. We will review in good faith but are not obligated to issue refunds outside the rules above.

Charge disputes

If you believe a charge is incorrect, contact support before initiating a chargeback when possible. Chargebacks may delay account review and access restoration.

Related policies

See also: Terms of Use, Privacy Notice, and Disclaimer.

Contact

Billing, refund, and cancellation questions: support@auraynehouse.com