Refund & Cancellation Policy

This policy describes how cancellation and refunds work for Aurayne House paid reading plans. Complete Reading ($59.99 one-time) is currently available for purchase. Monthly Reading ($29.99/month) is currently available as a recurring monthly subscription. Existing Deep Monthly ($19.99/month) and Deep Annual ($199/year) subscriptions continue for customers who already purchased them. Existing active subscriptions can still be managed through the Stripe Billing Portal. Monthly Reading — Annual ($299/year), where offered, follows the annual refund terms below and is not a public purchase button on this page.

Plans covered

Complete Reading ($59.99 one-time) — available now
Deep Monthly ($19.99/month) — closed to new sales; existing subscriptions remain supported
Monthly Reading ($29.99/month) — currently available as a recurring monthly subscription
Deep Annual ($199/year) — closed to new sales; existing subscriptions continue, billed once yearly with one Deep reading issue each month
Monthly Reading — Annual ($299/year), where offered — billed once yearly with one Monthly Reading issue each month

Monthly Reading is a digital reading subscription. Deep Annual remains the same Deep content tier for customers who already purchased it. Complete Reading is a one-time purchase and does not auto-renew. Free Preview remains free and is not a paid subscription.

Cancellation

You may cancel anytime before your next billing or renewal date to stop future renewals. Cancellation stops future charges but does not remove access immediately unless otherwise stated at checkout.

Access continues through the end of your current paid billing period (monthly or annual term) unless Aurayne House states otherwise on the live checkout page or in a written notice.

How to cancel a subscription: use the Stripe customer billing portal if available, or email support@auraynehouse.com from the email used at checkout. Include your name and the plan you wish to cancel.

Refund overview

Because readings are digital content generated and delivered electronically, refund eligibility depends on plan type and whether content has already been generated or delivered. Readings are interpretive and reflective — Aurayne House does not offer refunds because a reading did not match expectations or did not produce a particular outcome.

We may also review refund requests for duplicate charges, technical non-delivery, or payment without reading delivery when delivery should have occurred.

Monthly subscriptions (Deep Monthly, Monthly Reading)

We may consider a 48-hour unused-content goodwill review after purchase. Otherwise, the current billing period is generally non-refundable once paid reading content for that period has been generated or delivered.

“Unused” subscription (goodwill review): For Deep Monthly and Monthly Reading, a period is treated as unused for the optional 48-hour goodwill review only if no monthly reading issue for that billing period has been successfully generated or delivered to you. If a monthly issue for the period has been generated or delivered, the period is not unused, and the charge is generally non-refundable except for duplicate charge, technical non-delivery where delivery should have occurred, incorrect billing, or a refund required by law. Goodwill reviews are discretionary, not automatic.

Canceling stops future renewals; it is not by itself a refund of the current period. Failed-payment states are described in our Terms.

You may cancel future renewals anytime before the next monthly billing date.

Annual subscriptions

Deep Annual ($199/year) is closed to new sales. Customers who already purchased it keep the annual refund terms below.

Monthly Reading — Annual ($299/year), where offered, is a yearly subscription for one Monthly Reading issue each month. Where that plan is offered, the same annual refund terms apply. This policy does not add a public purchase button for that plan.

A 7-day full refund window starts when each successful annual charge is paid. The window applies to the initial annual purchase and to each later annual renewal charge. Within those 7 days, a full refund does not depend on the customer's reason, including when the first monthly reading in that window was already generated.

Canceling renewal is not a refund. Cancellation stops future renewal and keeps access through the paid annual term. A completed full refund is separate: it refunds that annual charge and ends subscription access immediately, including future monthly readings and archive access for that refunded period. Future renewal of that subscription also stops.

After 7 days, annual fees are generally non-refundable and are not prorated. Exceptions after 7 days may be reviewed for a duplicate charge, technical non-delivery where delivery should have occurred, incorrect billing, or a refund required by law.

Partial refunds are not customer self-service. They are an operator exception only and do not automatically end access unless that exception says so.

You may cancel future renewals anytime before the next annual renewal date and keep access through the paid annual term, including the normal monthly issue cadence until that paid-through date.

Complete Reading (one-time)

Complete Reading is a one-time digital purchase for one full-tier reading. It is refundable within 24 hours only if the reading has not been generated. After generation, it is generally non-refundable except for duplicate charge, technical failure, or a refund required by law.

Complete Reading includes 14-day Deep Follow-up Access as bundled bonus access. The follow-up has no separate refund or cash value, does not auto-renew, and does not convert into subscription credit.

How to request a refund review

Contact support@auraynehouse.com with the checkout email, charge date, plan name, and a short description. We will review in good faith but are not obligated to issue refunds outside the rules above.

Charge disputes

If you believe a charge is incorrect, contact support before initiating a chargeback when possible. Chargebacks may delay account review and access restoration.

Related policies

See also: Terms of Use, Privacy Notice, and Disclaimer.

Contact

Billing, refund, and cancellation questions: support@auraynehouse.com